Support and Resources


Janssen CarePath

Janssen CarePath is your one source for resources focused on access, affordability, and treatment support for your patients.

Our Care Coordinator team supports all the Janssen products you prescribe. We can help make it easier for you and your patients to get the resources you both may need.

Your dedicated Care Coordinator is waiting to hear from you and your patients.

877-CarePath (1-877-227-3728)

Monday-Friday | 8:00 AM - 8:00 PM ET

Multilingual phone support available

Visit us online at JanssenCarePath.com

Access support to help your patients start on treatment you prescribe

Janssen CarePath helps verify insurance coverage for your patients and provides reimbursement information. Our offerings include:

  • Benefits investigation support
  • Prior authorization support

Affordability support to help your patients start and stay on the Janssen treatment you prescribe

Janssen CarePath can help you find out what affordability assistance may be available for your patients taking Janssen medicines:

  • Support for patients using commercial or private insurance
  • Support for patients using government insurance
  • Support for patients without insurance coverage

Treatment support to help your patients get informed and stay on prescribed treatment

Janssen CarePath helps keep your patients informed about their condition and the importance of staying on treatment with:

Education tools

Patient education brochures

Web-based resources

Education about and referral to independent organizations that provide assistance with costs associated with travel to and from treatment

Adherence tools

Personalized reminders

Access to the Care4Today® Mobile Health Manager App

Patient insurance benefits investigation is provided by contracted service providers for Janssen CarePath, which is operated by Johnson & Johnson Health Care Systems Inc., on behalf of Janssen Pharmaceuticals, Inc., Janssen Biotech, Inc., and Janssen Products, LP (Janssen). In this regard, Janssen CarePath assists healthcare providers in the determination of whether treatment could be covered by the applicable third-party payer based on coverage guidelines provided by the payer, and patient information provided by the healthcare provider under appropriate authorization following the provider’s exclusive determination of medical necessity. This reimbursement support service has no independent value to providers apart from the product and is included within the cost of the product. While Janssen CarePath attempts to provide correct information, they make no representations or warranties, expressed or implied, as to the accuracy of the information. In no event shall Janssen CarePath, Janssen, or its employees or agents be liable for any damages resulting from or relating to the services. All providers and other users of this information agree that they accept responsibility for the use of this service. Importantly, insurance verification is the ultimate responsibility of the provider.

Third-party reimbursement is affected by many factors. The content provided is for informational purposes only and is not intended to provide reimbursement or legal advice and does not promise or guarantee coverage, levels of reimbursement, payment, or charge. Similarly, all CPT®* and HCPCS codes are supplied for informational purposes only and represent no promise or guarantee that these codes will be appropriate or that reimbursement will be made. It is not intended to increase or maximize reimbursement by any payer. Laws, regulations, and policies concerning reimbursement are complex and are updated frequently. While we have made an effort to be current as of the issue date of this document, the information may not be as current or comprehensive when you view it. We strongly recommend that you consult with your payer organization(s) for local or actual coverage and reimbursement policies and with your internal reimbursement specialist for any reimbursement or billing questions.

*CPT® copyright 2016 American Medical Association. All rights reserved. CPT® is a registered trademark of the American Medical Association.

CPT®=Current Procedural Terminology; HCPCS=Healthcare Common Procedure Coding System.



EXPAND Expand isi